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Where do I collect my ski passes?
If you have booked your ski passes through us, they will be issued in advance and given to you on arrival.
Information on where to collect your ski passes is given on the voucher you receive by email a week before your arrival.
Information on where to collect your ski passes is given on the voucher you receive by email a week before your arrival.
How do I collect the keys if I arrive late or with a delay?
You must contact the owner before your arrival to inform them. You will find their contact details on your booking contract.
How do I get the contact details of the owner?
The contact details of the accommodation provider (owner, rental agency, concierge, etc.) are detailed on the 2nd page of your booking contract.
Your booking contract will be sent to you as soon as we receive your deposit or balance for a booking less than one month before your arrival.
Your booking contract will be sent to you as soon as we receive your deposit or balance for a booking less than one month before your arrival.
Where are the meeting points for the ski lessons?
When you book your accommodation through our service, you can also book your group ski lessons, for children or adults, from your customer account.
- Your accommodation is in Grand-Bornand Village.
The meeting point is at the top of the Rosay gondola for all levels and time slots.
- Your accommodation is in Grand-Bornand Chinaillon.
The meeting point is at the bottom of the Charmieux or La Floria chairlifts, depending on the level and time slot chosen.
- Your accommodation is in Grand-Bornand Village.
The meeting point is at the top of the Rosay gondola for all levels and time slots.
- Your accommodation is in Grand-Bornand Chinaillon.
The meeting point is at the bottom of the Charmieux or La Floria chairlifts, depending on the level and time slot chosen.
What are the check-in times?
No keys will be handed over at the Grand-Bornand Reservation offices.
Before your arrival, you must contact your accommodation provider, whose contact details can be found in your booking contract and exchange voucher.
As a general rule, arrival is scheduled for 4pm and departure for 10am.
However, these times may vary depending on the accommodation provider. The times are indicated on your booking contract.
Before your arrival, you must contact your accommodation provider, whose contact details can be found in your booking contract and exchange voucher.
As a general rule, arrival is scheduled for 4pm and departure for 10am.
However, these times may vary depending on the accommodation provider. The times are indicated on your booking contract.
How do I book an end-of-stay cleaning service, a parking space, a garage, a cot.
If you want to book a service in advance, such as end-of-stay cleaning, parking space, garage, cot, etc., please contact your accommodation provider before your arrival. Their contact details are given on the 2nd page of your booking contract.
These services must be paid for at your accommodation upon arrival.
These services must be paid for at your accommodation upon arrival.